Car owners can use an independent service centre and retain the vehicle manufacturers warranty
THE Australian Competition and Consumer Commission (ACCC) has moved to dismantle the long-standing notion that car owners must have their vehicles serviced by a franchised dealer if they want to preserve the manufacturer’s warranty.
A review of logbooks and warranty documents by the ACCC found that the wording was misleading and confusing for consumers, according to the Australian Automotive Aftermarket Association (AAAA).
The AAAA has been trying to dispel the misapprehension among car owners for several years.
In a statement on the warranty issue, the ACCC says that any claim a vehicle can only be serviced by an authorised dealer was likely to raise concerns under the Competition and Consumer Act.
The commission pointed out that many logbooks or warranty documents appear to require that certain criteria must be met if the warranty is to be maintained.